Shipping and Delivery Policy

Overview

At Event Door, we are committed to delivering your orders safely and on time. Our shipping and delivery policy outlines our procedures, timelines, and charges to ensure transparency and set proper expectations for our customers.

We work with trusted logistics partners across India to ensure reliable delivery of your event merchandise and branded products. This policy covers all aspects of our shipping process, from order processing to final delivery.

Service Areas

Domestic Shipping (India)

• Metro Cities: Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
• Tier 1 Cities: All major state capitals and business centers
• Tier 2 Cities: District headquarters and major towns
• Rural Areas: Most PIN codes covered through our logistics network
• Remote Locations: Available with extended delivery times

International Shipping

Currently, we primarily serve customers within India. For international shipping requirements, please contact our customer service team for custom quotes and arrangements.

Processing Time

Standard Products

• In-stock items: 1-2 business days
• Basic customization: 3-5 business days
• Standard printing: 3-7 business days
• Embroidery work: 5-7 business days

Custom Products

• Custom t-shirts/apparel: 7-10 business days
• Promotional merchandise: 8-12 business days
• Corporate gifts: 10-15 business days
• Large quantity orders (500+): 12-20 business days

Rush Orders

• Express processing: 24-48 hours (subject to availability)
• Rush charges: 25-50% additional cost
• Minimum order value: ₹2,000 for rush processing
• Limited customization: Simple designs only

Delivery Timeframes

Metro Cities

• Standard delivery: 2-4 business days
• Express delivery: 1-2 business days
• Same-day delivery: Available in Mumbai, Delhi, Bangalore (premium service)

Tier 1 Cities

• Standard delivery: 3-5 business days
• Express delivery: 2-3 business days

Tier 2 Cities and Towns

• Standard delivery: 4-7 business days
• Express delivery: 3-5 business days

Remote and Rural Areas

• Standard delivery: 7-12 business days
• Special handling: May require additional coordination

Shipping Charges

Standard Shipping Rates

Additional Charges

• Express delivery: Additional ₹100-200 depending on location
• Same-day delivery: ₹300-500 (Metro cities only)
• Bulk orders: Negotiable rates for orders above ₹25,000
• Remote areas: Additional ₹50-150 surcharge
• Fragile items: Special packaging charges ₹50-100

Delivery Process

Order Tracking

• Tracking number provided once order is dispatched
• Real-time updates via SMS and email
• Track your order on our website or courier partner's portal
• Customer service support for tracking queries

Delivery Attempts

• First attempt: Scheduled delivery to provided address
• Second attempt: Next business day if first attempt fails
• Third attempt: Customer coordination required
• Failed delivery: Return to origin after 3 failed attempts

Delivery Requirements

• Valid government ID for verification
• Signature confirmation for high-value orders
• Alternative contact person in case of absence
• Clear delivery instructions for complex addresses

Logistics Partners

We work with reputable logistics companies to ensure reliable delivery:

• Delhivery: Pan-India coverage with excellent tracking
• Blue Dart: Premium service for high-value orders
• DTDC: Cost-effective solution for standard deliveries
• Local Partners: Regional couriers for last-mile delivery
• Own Fleet: Direct delivery in select metro areas

Special Delivery Services

Corporate Delivery

• Dedicated account manager for large orders
• Scheduled delivery for events and conferences
• Multiple location delivery coordination
• Special packaging for corporate gifts

Event Delivery

• Direct delivery to event venues
• Time-specific delivery coordination
• Setup assistance for large orders
• Emergency delivery options

Installation Services

• Banner and signage installation
• Booth setup assistance
• Technical support for equipment
• Available in major cities

Packaging Standards

• Protective packaging: Bubble wrap and cushioning for fragile items
• Weather protection: Waterproof packaging for monsoon seasons
• Eco-friendly materials: Recyclable and biodegradable packaging
• Custom packaging: Branded boxes for corporate orders
• Secure sealing: Tamper-evident packaging for valuable items

Delivery Issues and Resolutions

Common Issues

• Delayed delivery: Weather, strikes, or logistics issues
• Wrong address: Incorrect or incomplete delivery information
• Damaged package: Mishandling during transit
• Missing items: Incomplete shipments or pilferage

Resolution Process

1. Report the issue within 24 hours of delivery
2. Provide order details and photo evidence if applicable
3. Our team investigates with logistics partners
4. Resolution provided within 48-72 hours
5. Compensation or replacement as appropriate

Force Majeure

Delivery timeframes may be affected by circumstances beyond our control, including:

• Natural disasters and extreme weather conditions
• Government restrictions and lockdowns
• Transportation strikes and bandhs
• National holidays and festival seasons
• Technical failures in logistics networks

In such cases, we will keep customers informed and provide realistic delivery estimates.

Customer Responsibilities

• Provide accurate and complete delivery address
• Ensure someone is available to receive the delivery
• Verify the contents immediately upon delivery
• Report any issues within the specified timeframe
• Provide identification for delivery verification
• Update contact information for delivery coordination

Contact Information

For shipping and delivery related queries, please contact us: